FAQ's

Frequently Asked Questions (FAQs)

1. What products do you offer?

We specialize in smart and convenient home appliances, including:

  • Electric Kettles

  • Temperature Display Bottles

  • Coffee Makers

  • Electric Water Dispensers

Each product is selected to simplify your daily routine and elevate your lifestyle.

2. Do your products come with a warranty?

Yes! All our products come with a 30-day warranty covering manufacturing defects. For more details, please contact us at support@skyelectronicx.com.

3. How do I track my order?

Once your order is shipped, you'll receive an email with a tracking number and a link to monitor your package in real time.

4. How long does shipping take?

Delivery times vary by location:

  • USA & Canada: 7–15 business days

  • UK, Europe, Australia: 10–20 business days

  • Other countries: 15–25 business days

Shipping is free on all orders!

5. Can I return a product?

Absolutely. We offer a 30-day return policy. If you're not happy with your purchase, contact us within 30 days of delivery. Products must be unused and in their original packaging.

6. Are the temperature bottles rechargeable?

Most of our smart temperature bottles use long-lasting batteries (non-rechargeable) that power the display. No charging is usually required unless specified on the product page.

7. Is it safe to use the electric water dispenser with any bottle?

Yes! Our electric water dispensers are designed to be compatible with most standard water bottles (usually 2–5 gallons). Check product details for compatibility info.

8. What if I receive a damaged or defective product?

If your item arrives damaged or defective, contact us immediately at support@skyelectronicx.com with a photo or video of the issue. We’ll offer a replacement or full refund.